PRIVACY POLICY | WhiteRavenWitchsLair

IN SHORT
Do we collect personal information?
Yes.

How do we use your information?
We use the information collected from you in the following ways:

To improve customer service
To offer and manage calendar, virtual, or online events
To personalize your experience on our website
To send promotional content, with your consent
To conduct surveys and gather feedback
To allow ratings and reviews
To process transactions and orders
To improve our website’s functionality and content

FULL PRIVACY POLICY
1. Information We Collect
We collect personal and non-personal information that you provide to us directly or through automated means, including but not limited to:

Personal Information: Name, email address, postal address, phone number, payment information (credit card details), login credentials, purchase history, and any other details you provide during registration, checkout, or through forms.
Non-Personal Information: Data on browsing behavior, session data, IP address, device information, browser type, and pages visited.
We may also collect information through third-party services such as Google Analytics to help us improve the user experience.

2. How We Collect Information
We collect information in several ways, including:

When you register an account, make a purchase, or fill out a form
When you browse our site, we may collect data through cookies, web beacons, and similar technologies
When you interact with our customer support, participate in surveys, or provide reviews or feedback

3. Why We Collect Personal Information
We collect personal and non-personal data for the following purposes:

Service Delivery: To provide and maintain our services, including the sale of products and services.
Customer Support: To provide ongoing customer assistance, respond to inquiries, and resolve issues.
Marketing and Promotions: To send you promotional materials or updates, with your explicit consent.
Personalization: To personalize your user experience based on your preferences, browsing habits, and previous interactions.
Analytics: To generate statistical data that helps us understand how users interact with our website and improve its functionality.
Legal Compliance: To comply with legal obligations, such as financial reporting and security requirements.

4. How We Use and Share Your Information
Your personal information will be used solely for the purposes stated in this policy. We may share your information in the following scenarios:

Third-Party Service Providers: We use third-party services (e.g., hosting, payment processors) to operate our business. These providers store data securely and only for the intended purpose.
Legal Obligations: We may disclose your information if required by law or in response to valid legal processes (e.g., subpoenas, court orders).
Aggregated Data: We may share anonymized, aggregated data (not personally identifiable) for business purposes such as improving our services or providing insights to partners.

5. How We Store and Protect Your Information
Your personal information is stored securely on our hosting platform, protected by firewalls and encryption. All direct payment transactions comply with the PCI-DSS security standards. We also follow industry best practices to protect your data, including encryption and secure storage.

However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Your Rights as a User
Depending on your location, you may have the following rights regarding your personal information:

Access and Correction: You have the right to access the personal data we hold about you and to request corrections.
Deletion: You may request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
Marketing Preferences: You can opt out of receiving marketing communications by following the unsubscribe link in the emails or contacting us directly.
Cookies and Tracking: You can manage your cookie preferences via your browser settings or opt-out options provided on our website.

7. Cookie Policy
Yes, we use cookies. Cookies are small text files stored on your device that allow us to enhance your browsing experience. We use cookies for:

Essential Website Functions: To ensure the website operates properly, such as remembering your login or language preferences.
Personalization: To remember your preferences and tailor the website to your needs.
Analytics and Performance: To analyze traffic and improve the functionality of the website using services like Google Analytics.
Social Media and Advertising: We use cookies from third-party platforms such as Facebook, Instagram, and Google to enable social sharing and show relevant advertisements.
You can manage your cookie preferences in your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

8. Google Analytics and Tracking
We use Google Analytics to track usage patterns on our website. Google may collect your IP address and other browsing information, but we do not associate this data with personally identifiable information unless explicitly consented. You can opt out of Google Analytics tracking via your browser settings or by installing a browser add-on.

9. International Data Transfers
If you access our website from outside the country where our servers are located, your data may be transferred across borders. We ensure that such transfers comply with applicable data protection laws, including GDPR.

10. How We Communicate with You
We may contact you through email, phone, text messages, or postal mail for purposes such as:

Account updates
Resolving issues
Responding to your inquiries
Sending promotional offers (with your consent)
Requesting feedback via surveys

11. Changes to This Policy
We may update this policy from time to time. When we do, we will notify you of any significant changes, and your continued use of the website will constitute acceptance of the revised terms.

12. Contact Us
If you have any questions or concerns about this privacy policy or your personal data, please contact us at:

Data Protection Officer
WhiteRaven
info@whiteravenandwitchslair.com
OLD HAG LLC
PO BOX 4326
LEESBURG VA 20177